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WDHB's family-centred care model applauded
Whanganui District Health Board’s (WDHB) family-centred care model has been applauded by board members who attended last week’s Central Region combined boards’ symposium in the Wairarapa.
At the invitation of joint WDHB and MidCentral DHB board member Phil Sunderland, WDHB Kaiuringi director Māori Health Rowena Kui and Kaitakitaki clinical manager Rihi Karena spoke about the whanau ora family-centred model of care which Whanganui DHB has adopted to improve health outcomes for Whanganui district residents receiving health care.
Mrs Kui told the audience how proud she was that the DHB had adopted the Māori concept of Whanau Ora family-centred care and how appropriate the concept is for all families.
Mrs Kui and Ms Karena said a key component within the WDHB’s commitment to whanau-centred care is the Haumoana Navigator Service introduced last year to support patients, their families and staff.
“Having five full-time Haumoana is having a significant impact on families navigating their way through DHB services, including discharge when they are linked up with community providers,” Mrs Kui says. “Providing education and support to staff, and encouraging them to feel confident about working with Māori families in terms of tikanga and cultural practices, has been found to be equally important.
“We discussed how staff feel more supported and that feedback from families has been equally positive. The boards were interested to learn that in the first three months of this year, 60 percent of families using the service have identified as Māori and 40 percent as non-Māori.

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