ITS, affiliated with Counties Manukau Health, provides interpreting and translation services to various government and private agencies 24/7. Interpreting is free within Counties Manukau and for Primary Healthcare providers, ensuring effective communication between patients and healthcare providers to avoid misdiagnosis and inappropriate treatment.
The service employs over 230 interpreters fluent in more than 90 languages and dialects, specializing in medical, court, police, and government agency interpreting. Services are offered on-site, via telephone, or video conferencing, covering Asian, African, European, Middle Eastern, and Pacific Island languages.
The booking office is located at the Manukau SuperClinic in Manurewa, South Auckland, staffed by coordinators from 8:00 AM to 4:30 PM, Monday to Friday. After hours, the South Pacific Air Ambulance Service handles urgent requests. For bookings, call (09) 276 0014 or email its@cmdhb.org.nz.