Nearest emergency department (ED)

Burwood Hospital does not have an ED. For critical or life-threatening emergencies go to Christchurch Hospital ED or dial 111.

Christchurch Hospital (internal link)

If you are not sure how serious the problem is, call Healthline at any time for advice on 0800 611 116.

When to go to ED (external link)


After hours and urgent medical centres (A&E)

If your health emergency is not life threatening, but you cannot wait for an appointment with your usual doctor or healthcare provider, go to an after hours or urgent medical centre. They can help you with things like bad cuts, sprains or breaks, minor head injuries, or if you are feeling really sick. You do not need an appointment but might have to wait.

There are pharmacies with extended hours next to each Christchurch after hours clinic.

Christchurch pharmacies — Healthpoint (external link)

401 Madras Street
Christchurch
Entrance on the left just before Bealey Avenue

Phone: 03 365 7777

Open 8am to 8pm every day.

4 Yaldhurst Road
Church Corner
Upper Riccarton
Christchurch

Phone: 03 343 3661


Contact information

Phone: 03 383 6836

Postal address:

Burwood Hospital
Private Bag 4708
Christchurch 8140


Visiting hours

Burwood Hospital visiting hours are 11am to 7pm, everyday. We encourage all visitors to wear a medical face mask.


How to get to the hospital

Address:

Burwood Hospital
300 Burwood Road
Christchurch

Buses

Two Metro buses stop at the main entrance to Burwood Hospital.

Halswell/Queenspark timetable | Metro (external link)

New Brighton/The Palms timetable | Metro (external link)

St John Health Shuttle service

The St John shuttles are staffed by volunteers. They can get you to medical appointments if your health or mobility makes them hard to get to. The shuttle is accessible for wheelchairs.

The service operates Monday to Friday. Book the shuttle at least 24 hours before your appointment. You can contact the service to take you home again after your appointment is over.

To make a booking with St John Health Shuttle, call 0800 103 046

St John Health Shuttle asks for a donation to cover costs.

Hato Hone St John (external link)

Out of town transport

If you are from the Canterbury health district but live far away from the hospital, the Ministry of Health may pay your travel expenses to and from Christchurch. There may also be funding for accommodation.

Discuss this with the nurse in charge or social worker before you leave hospital.


Parking information

Car parks

There is free 4 hour parking and a drop-off zone through entry 1 on Burwood Road. For patients having surgery, the best entry and parking to use is entry 5 on Mairehau Road.

Cars that are parked for more than 4 hours or returning to the car park on the same day may receive a breach notice and a fine.

Bicycle parks

There is bike parking outside the main hospital entrance near entry 1.

Mobility parks

There is mobility parking close to the hospital main entrance (through entry 1) and near the rear hospital entrance (through entry 5).


Facilities



Patient and visitor information

You should not come to our facilities as a visitor or support person if you are unwell. We encourage you to wear a surgical or medical mask when visiting and ask that you clean your hands with the alcohol-based hand gel we provide.

Patients can have more than one visitor except in some situations, for example rooms with more than one patient where it can cause overcrowding.

We offer a 24-hour interpreter service for people who:

  • speak English as a second language
  • have hearing loss
  • use New Zealand Sign Language.

The service is free. Speak to your healthcare team to arrange an interpreter.

All of our hospital grounds are smoke and vape free. If you are a patient we encourage you to discuss quitting smoking with your doctor or nurse. We offer free nicotine patches, gum and lozenges.

If you want help to quit, contact Te Hā Waitaha:

The hospital chaplains have been theologically and clinically trained and licensed to work in a hospital.

The chaplains are available to support people of all religions and cultures. They can also contact your own religious or spiritual advisor and ask them to visit.

Your nurse, social worker, ward clerk or doctor can arrange for a chaplain to visit you, or you can ask to speak with a chaplain when you see them in the ward.

To contact our chaplains, call 03 364 0640 (extension 89555)

After hours and weekends, you can ask to be put through to the on-call chaplain.

Flowers and potted plants are not allowed in the following wards and units:

  • admitting unit
  • post-anaesthetic care unit and recovery unit
  • progressive care unit.

Check with ward staff for Ward FG (spinal unit) and Ward CG (brain injury).

Burwood Hospital feedback

How was the care you or your whānau received at our healthcare providers in Canterbury? We welcome feedback, compliments or complaints to help us get things right.

Phone: 03 364 0843

Canterbury feedback form (internal link)

If you have a problem you want sorted straight away, talk with the staff caring for you or ask to speak with a manager in that area.