What to do on arrival
Go to the Allied Health reception desk where your name and details will be taken. You will be asked to take a seat in the waiting area. All clients are given timed appointments.
Appointment duration
Your first appointment may last up to an hour. The physiotherapist will discuss your health with you and together you will set some treatment goals, discuss treatment options and self-management advice. Follow-up appointments of up to 30 minutes may be required.
Tell your physiotherapist if you are pregnant or have had a pacemaker fitted.
You are welcome to bring a support person or whānau.
The department will try to meet your cultural needs and interpreters are available if necessary.
Clothing recommendations
Wear comfortable, loose fitting clothes and be prepared to undress so that the physiotherapist can examine you.
Depending on the injury or condition it might be a good idea to wear a pair of shorts and a vest or singlet top.
You will be examined in a private cubicle.
What else to bring
Bring a list of the current medications you are taking and copies of any other relevant investigations or tests. This can help with planning your treatment and care.
It is also essential that you inform the physiotherapist if you are receiving treatment from another healthcare provider.
Physiotherapy students
The department often supervises the teaching and professional development of students. We will ask for your consent before any assessment is made by a student.
If you need to cancel your appointment
Provide as much notice as possible if you need to change your appointment. This way, we can offer your appointment time to another patient.
Crutches and walking aids
The physiotherapy department will provide the appropriate type of walking aid for you. You will be assessed by a physiotherapist first.
Costs
There are no charges for our physiotherapy services. But if additional equipment or garments are required, you may need to pay for them. Your therapist will discuss this with you.
Problems after discharge
If you have any related health problems after you stop attending the department for treatment, contact your healthcare provider or call Healthline on 0800 611 116.