Disability support

We have a number of features and services at Te Whatu Ora Whanganui - Whanganui Hospital available to help disabled people feel more at ease. Our disability services extend to your support person(s), family/whānau and visitors.

All staff are here to help

We want to support your independence and make your visit as positive as possible. Please stop a staff member and ask if you need assistance. 

Plan your visit

If you are likely to require extra support during a hospital visit, we suggest you plan beforehand. Please phone us before your visit and ask to be directed to the relevant service so we can make sure you have what you need for your visit. Te Whatu Ora Whanganui phone 06 348 1234.

Drop-off zone


There are mobility vehicle drop-off zones for patients and visitors at:

  • the main entrance to the hospital
  • at the entrance to the Emergency Department and Whanganui Accident & Medical (WAM) 
  • as well as space to drop off outside buildings accessed through Gate 2.

Mobility parking

Te Whatu Ora Whanganui - Whanganui Hospital has 23 designated parking spaces for people with a mobility parking permit. These carparks are available in key areas within the hospital public parking areas. Please display your permit.


Designated mobility parking spaces

Main Entrance 11 in adjacent car park and 2 beside the bus stop.
Emergency Department & WAM Three at the top of the rise, past the entrance close to where the ambulance bay
Building C: Te Awhina One in the car park
Building E: Te Whare Kakariki Two in front of the main doors
Building F: Lambie Two across the road from the main doors
Building G: Te Kopae Two to the right of the main doors




Wheelchairs are located inside the foyer of Whanganui Hospital's Main Entrance. If you need a wheelchair and none are available, please ask a volunteer or at any reception desk and they will find one for you.


Our volunteers welcome and assist people at Whanganui Hospital's main entrance most mornings and some afternoons. Please feel free to ask them for support.


Lifts are available for all floors.

Accessible toilets

Accessible toilet facilities are located in all publicly-accessed buildings.

Dining facilities

Wheelchair accessible dining facilities are available in the café near the main entrance and the Top Café on Gate 2. Please ask for assistance at the counter.

Companion dogs

We welcome appropriately certified canines aides. 

Sign language interpreters

Please let us know in advance if you require a sign interpreter when you are accessing care at Whanganui DHB. We can also update your medical record so that staff will know your needs in the future. 

Health Passport

The purple cover of the Health Passport bookletWe highly recommend you carry a Health Passport with you when attending hospitals or other providers of health and disability services.


A Health Passport is a booklet that you carry with you when you visit health and disability services. It has information about how you want people to communicate with you and support you when you use health or disability services.


You can get a Health Passport by phoning the Health and Disability Commissioner’s office on 0800 11 22 33 or by emailing hdc@hdc.org.nz


Your feedback

We are keen to hear if there is anything more we should be doing to improve the experience of a person with a disability. Please pass your thoughts and ideas to Shelley Tysoe-O'Gorman

Phone: 06 348 3405
Mobile: 021 901 996